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Answers
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- I can't log in. Why not?
This can be caused by several reasons:
1. Usernames and passwords are case sensitive and must be entered EXACTLY as given. This means that an "M" is different than an "m".
2. Sometimes an "el" may be mistaken as the number one, or visa versa.
3. Sometimes an uppercase "eye" may be mistaken as a lowercase "el", or visa versa.
4. Sometimes an "oh" may be mistaken as a zero, or visa versa.
5. Somes times a "que" is mistaken for a "gee", or visa versa.
6. Sometimes a space is inadvertantly entered at the end of either the username or password or both.
7. Ensure that you are accessing from proper url.
8. Sometimes your browser's cache will retain a past incorrect attempt. You may have to reload your browser, close and reopen your browser or reboot your computer.
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- I tried the above but still can't log in. Why not?
Other reasons why you can't log in may be that your account has expired, you cancelled it or it has been terminated. If you feel that none of these reasons apply. Contact us using the contact form, giving us as much information as possible about your account, and we'll look into it.
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- I forgot my password. What can I do?
Enter your nickname on the form that says "Forgot your password?" near the bottom of the login page. We will immediately send your password to the email address we have on file for you.
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- I didn't receive my password yet. What should I do?
Passwords are sent automatically when you join. There are several reasons why you might not have received it ranging from an incorrect address entered to network problems. You can follow the above instructions or contact us regarding and we'll send it to you again.
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